Return Policy

REFUND & RETURN

There is a 7 day return policy, which means you have 7 days after receiving your item to request a return.

Please inspect your order when you receive it!

We want you to be completely satisfied with every item that you purchase from Navy Bay.

We understand that there may be times when you will need to return a product that you have purchased from us, and we aim to make this process as easy and hassle free as possible.

What is covered under the Navy Bay Return & Exchange?

1. The quality of workmanship on our products and materials when you receive them. If your product is not of acceptable quality, is not fit for its purpose or is different from its description, you may opt for a refund or exchange within 7 days from date received.
   • This only applies to non- branded items. Items branded with your horses’ name or company logo cannot be re-sold.
   • Item(s) must be new, unused and in their original condition.
2. If you suspect there is a manufacturing defect, please notify us immediately and return the goods at your earliest convenience so that we can inspect them and proceed accordingly.
   • Item(s) must be new, unused and in their original condition.

What is not covered under the Navy Bay Return & Exchange

1. Damages or losses incurred in transit by the courier.
2. Incorrect sizing – Please make sure you pick the correct size for your horse/horses. Items cannot be altered to fit.
3. Wear and tear arising from usage, this includes damage by another horse, fencing, trees etc.
4. Associated transport costs regarding exchange or refund. Returning items to Navy Bay will be at your cost as well as the costs associated with the new item.